After thinking about the Tessitura presentation and looking at their website I am really intrigued with this software and more importantly the company itself. They seem to be an incredibly transparent company; they understand what they are good at, what they do, how to do it, what they can't do and what they charge for. Anyone who uses this software is not going to be blindsided by any sudden charges. Definitively a huge plus and something that I feel like is hard to come by in the technology world. I feel like sometimes you buy a niche software, use it, have problems, call the company, are on the phone for an hour with them and then you hang up feeling the same way as you did when you called them to begin with. Half of the time you end up on Google searching aimlessly for an answer to your query then finding out that you aren't the only one with this problem. If you don't know anyone who is an IT expert you are stuck. And what does the company do? They charge you for information and really don't help you in the long run.
Tessitura seems to have a pretty large customer base and have recently added a lot of large corporations such as the National Geographic Society and the New York Philharmonic, according to their website. So it definitively seems like Tessitura is being recognized as a brand that many are using and trusting.
By being a nonprofit themselves, it seems that Tessitura is able to understand their nonprofit customers, carry out both missions, the mission of Tessitura and the customers's and provide services that are really vital for a successful organization. I think that Tessitura being a nonprofit is a huge advantage. I think other nonprofits may feel more comfortable working with them than another software company that is strictly in it to make money. Another aspect about Tessitura that I thought seperated them from their competitors was the software's ability to really be customized for their client.
I decided to read further into the relationship that Tessitura has with their clients by completing a search for customer feedback regarding this software. I was pleasantly surprised to see that the client feedback was very positive and seemed to be portrayed by Brian Feldman. A lot of people have wrote various blogs regarding their experiences and exposures with Tessitura. One blog in particular, written by a man in Australia, explains that he went to the 2010 Tessitura Learning and Community Conference. The conference inspired to him to write about his ideas and opinions of Tessitura Software. At the conference he attended a workshop called "Agile in the Arts." It is interesting how he used the ideas used and taught by Tessitura into his work life and it seems to have helped him tremendously. If a software can help people both indirectly and directly it must be a pretty great company and software. I was really impressed by the software and hopefully the future nonprofit that I work for will be too and I will have the privileged of using it.
Blog written by Matthew Hodge, Sydney, Australia.
http://relentlesspursuit.wordpress.com/tag/tessitura/
The Relentless Pursuit of Cold Shivers; Books, Music, Moves and The Odd Rant
"One Man Agile" 9/13/2010
Another interesting article about Tessitura:
http://news.thomasnet.com/companystory/StratBridge-Tessitura-Partnership-Gives-Performing-Arts-Centers-Real-Time-Information-they-Need-to-Increase-Revenues-527822
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